Frequently asked questions
Can I still change my order?
If you want to change your order, please send us an email to banglesbykui@gmail.com. We will see what is still possible.
When will my order arrive?
At the moment, our processing time for orders is estimated at 3-4 weeks. Each piece is meticulously handcrafted by one person, ensuring that your order receives the utmost attention to detail and care.
How can I track my order?
As soon as your order is shipped we will send you a USPS tracking number via email. This way you can track your order.
Keep in mind that it can take up to 48 hours before the tracking number is available. Can't track your package after 48h? Please send us an email to banglesbykui@gmail.com and we will contact the shipping company.
I did not get sent a confirmation email
Please check your email thoroughly, especially your spam folder, or type in Bangles By kuʻi into your email search bar.
Can I change my shipping address after my order was placed?
Yes you can change your shipping address, please send us a message with your updated address
Can I get a refund?
Weʻre sorry, but all sales are final for our custom-made-to-order products. However, under certain circumstances, we can make an exception. Please reach out to our customer service team with your specific situation, and they will assist you accordingly.
Will my items tarnish?
The jewelry you purchase from us is guaranteed not to tarnish, as we use only the finest materials in our pieces. Our jewelry is crafted with 14k gold fill and .925 sterling silver, ensuring both durability and longevity. With proper care it can last for years!